Q. Can I get Supplements delivered to me automatically?

A. Yes. We'd be glad to periodically ship you Supplements as you request. Plus, we'll give you a 10% discount to boot! Click here to sign up.

Q. How do I find out when new products have been released?

A. We will put all new releases on our website as soon as they are published. If you would like to receive our newsletter we will also notify you through the mail.

Q. How do you ship your products?

A. On all shipments within the United States we use Priority Mail (2-3 day delivery) from the U.S. Postal Service. Packages outside the U.S. are shipped standard U.S. Postal Service (arrival time depends on the destination country).

Q. How soon will my products arrive once I’ve ordered them?

A. Once your order has been received it will be processed and mailed within 3–5 business days.

Q. What is your return policy?

A. As is standard with all foods and supplements, all sales are final.

Q. Do you make your newsletter list available to other similar companies?

A. No. Our customers names and addresses are used only for HealthTalks. We do not sell any information about our customers.

Q. What are the different ways by which I can place an order?

A. You can place an order in the following ways:

• Secure Internet Server
  You can order on-line using our secure Internet server (all on-line orders are encrypted for secure transmission over the Internet). You can click on the "Click here to order" (at the bottom of each pattern page), or to see all the products in our on-line store click here.
  
  If you are concerned about the security of your credit card when ordering on-line, you can review information about our secure ordering process by clicking here.

• Fax or Postal Mail
  You can fax your order to us (831) 620-5856 or send it via postal mail to: P.O Box 961, Carmel CA 93921.

• Toll-Free Telephone
  You can place your order via telephone by calling us at 800-337-7761.

We accept VISA/Mastercard/Discovery/American Express, Checks, and Money Orders. All sales are final.

Q. What kind of security do you use for processing my credit card order?

A. When you enter your credit card number along with your other personal information into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. We use the powerful industry standard SSL (Secure Socket Layer) technology to encrypt all of your on-line order information.

For added security, we also encrypt your credit card number when it is stored on our server's disk, and when we retrieve our orders.

Q. Why is SSL encryption used for e-commerce merchant services on the Internet?

A. Secure credit card transactions are necessary over the open channels of the Internet. Internet connections pass through many gates and servers. Unless measures are taken to close these open channels, the opportunity is there for the information to be intercepted when conducting sales using e-commerce. SSL provides a secure connection between your web browser and our web site server.

Q. How can I tell when I'm transmitting over a secure SSL connection?

A. Netscape and Microsoft compatible browsers will display a key or lock icon on the browser's status bar to indicate that encryption has been activated, while other browsers will display their own indicators.

Q. Should I worry about someone intercepting my credit card number when ordering on-line?

If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to our secure web site. According to CNN, "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions."

Many people order products online all the time. When we use a credit card to buy something online, we feel at least as safe as we would using one in a store or restaurant.